Refund policy

Return & Refund Policy

At inMOGnito, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on all orders. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Eligibility for Returns

Items must be in their original, unused condition
Items must be in original packaging
Requests must be made within 30 days of delivery
Proof of purchase is required

How to Request a Return

To initiate a return, please contact our support team at support@inmognito.com with your order number and reason for return. We will provide you with return instructions within 24-48 hours.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

If you received a defective or damaged item, we will gladly send a replacement at no extra cost. Please contact us within 7 days of receiving your order with photos of the damaged item.

Non-Returnable Items

Opened consumable products (e.g., mastic gum, teeth whitening kits)
Items purchased on final sale

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In those cases, we will cover the return shipping.

Late or Missing Refunds

If you haven't received your refund within 10 business days of approval, please check with your bank or credit card company first, as processing times may vary. If you still have not received your refund, contact us at support@inmognito.com.